Updated May 1, 2019
* What information is collected during website visits, order processing and fulfillment;
* What we do with your information; and
* Ways to contact us.
We request information from you on our order form to fulfill orders. This information consists of, but is not limited to, your name, email, shipping address, and financial payment information (credit card number, expiration date). This information is used for billing purposes and to fill your orders. We use this information to contact you if we have trouble processing an order. The credit card information is sent to the merchant processor and is not stored on Key Series’ servers. The other billing information is stored for order fulfillment. We share certain order information with shipping companies to fulfill orders (FedEx tracking numbers). We also share certain order information with fraud detection companies to reduce fraudulent credit card transactions, as needed. NOTE: Key Series uses a third-party payment processing provider to handle all credit card transactions.
What Are Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.
The Cookies We Set
Third Party Cookies
Our site uses Google Analytics which is one of the most widespread and trusted analytics solutions for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Customer Service / Warranty
The user is required to give certain information (such as name, email address and phone number) for warranty registration. This information is used to contact you about resolving any product information or general customer questions.
Newsletters – The user is required to give certain information (such as name and email address) for receiving product news and newsletters. This information is used to contact you about the products and services on our website in which you have expressed interest.
Surveys & Contests – From time to time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Data requested may include contact information (name and shipping address), and demographic information (zip code, age). Contact information is used to notify the winners and award prizes. For jointly conducted contests we may share information with the 3rd party with whom we are conducting the contest.
Our website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of these other sites. We encourage our users to be aware when they leave our site and read the privacy statements of any other site that collects personally identifiable information.